The Starting Point

In 2012, a highly innovative project is launched on time and in full: the cyberstore for the metropolis, the world's first digital showroom - Audi City.

The Goal

The worldwide rollout of high-quality, innovative IT-supported sales products that impressively demonstrate "Vorsprung durch Technik" at every new location. The car is to be individually assembled and experienced using virtual reality technology, among other things.

The Solution

In the first few years, new direction provided support in several key project areas:

• Early live support
• Integration management
• Lab management
• Release management
• rollout
• System Architecture
• Audi City Berlin concept

The Benefits

In its work, new direction GmbH follows principles that are crucial to success. With its distinctive solution-oriented thinking, strong team spirit, above-average commitment and unconditional goal orientation, new direction made a significant contribution to the consistent achievement of objectives.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly. 

Our company was entrusted with the technical project management of this innovative project - a challenge that we mastered with structure, efficiency and a clear goal in mind.

The Problem

The demands placed on us were ambitious: The AUDI VR Experience was to be rolled out worldwide - to a high standard of quality, on time and within the specified budget. To achieve this, we had to coordinate the expertise of seven different service providers and form a well-coordinated team.

At the same time, the focus was on addressing new target groups and strengthening customer loyalty. The virtual vehicle presentation can relieve the burden on physical showrooms and reduce costs for prototypes - a clear competitive advantage for Audi.

The Solution

The successful implementation of the AUDI VR Experience was based on three key factors: structured project coordination, close collaboration with the service providers and a consistent focus on innovation.

Efficient management and seamless collaboration

Within just a few weeks, we familiarized ourselves with the technical requirements, optimized processes and efficiently structured the collaboration between the partners involved. Thanks to clear communication channels and agile project methods, we were able to drive development forward in a targeted manner and ensure that all milestones were reached on time.

Transparent communication and focused implementation

Clear and open communication was our top priority. Regular updates, fast response times and a pragmatic approach to solutions ensured that Audi always had an overview and that the project progressed smoothly. Our professional and structured approach created a trusting collaboration and a high quality of work.

Innovative technology and sustainable added value

We have not only implemented a stable and powerful virtual reality solution, but also integrated features that take the customer experience to a new level. Thanks to individual configuration options, customers can experience, personalize and even test vehicles virtually - without being tied to a physical location. This increases flexibility and makes buying a car an interactive experience.

Value enhancement

The AUDI VR Experience has not only strengthened Audi as a technologically leading car manufacturer, but has also created significant benefits: The digital vehicle presentation reduces costs, extends reach and sustainably increases customer loyalty.

Our structured and efficient way of working convinced Audi - and created the basis for a long-term collaboration.

More information:

Audi VR Experience test: A trip to the moon in and through the R8
The impact of virtual reality on Audi's next generation of showrooms is enormous!

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific requests, please feel free to contact us directly.

The Problem

Managing reservations, vehicle data and payment processes in separate systems makes efficient processing difficult and requires manual work steps. Customers, on the other hand, expect fast, digital processing of their bookings with full transparency and control.

The Solution

Our expertise lies in the seamless integration of existing systems via modern interfaces. By combining a variety of web technologies and APIs, we create a uniform, efficient process landscape. This turns disjointed applications into an end-to-end digitalized system that optimizes internal processes and improves the customer experience.

Core components of digitization

• Central booking system (Nexio): Efficient management of reservations and availability.
• Automated processes (Hangfire): Reduction of manual tasks through automated booking confirmations and reminders.
• Vehicle data and services (ECAPI, Greenway): Providing comprehensive information on vehicles and charging stations for an improved customer experience.
• Fleet management and telemetry (Ataraxia): Optimizing fleet utilization and maintenance through real-time data and location tracking.
• Customer portal and mobile app (Rentfox, CarManager): Self-service functions for customers, from booking to vehicle opening.
• Payment processing and invoicing (SAP, Basware): Automation and acceleration of payment transactions.
• Accident management and damage documentation (ARES, CARDO): Efficient processing of accidents and claims.

Increasing value

Thanks to this digital transformation, customers can conveniently handle all aspects of the rental process online or via the mobile app. This significantly increases customer satisfaction, reduces waiting times and improves the company's responsiveness. In addition, the integration of charging station information and navigation services enables convenient use for electric vehicle users. Access control and telemetry data ensure increased security for both customers and vehicles.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

The Problem

The system had been in use for years and was indispensable for daily operations. However, further support from the previous service provider was no longer guaranteed – a seamless transition was necessary. In addition to ensuring ongoing operations, the focus was on quickly familiarizing ourselves with the existing architecture.

There was also an urgent need for action: certain functions, such as the expansion of apartment listings and plugin updates, had to be implemented – with the particular challenge of not jeopardizing the stability of the system.

The Solution

new direction GmbH was able to take over responsibility for vr-wohnen.de in a very short time. Through structured analysis and targeted testing, we quickly gained an overview of the system and immediately began implementing initial measures.

Rapid familiarization and takeover: We took over the project within a very short time and ensured stable operation.

Expansion of apartment listings: Functions were expanded so that the platform could better meet changing requirements.

Secure plugin updates: We carried out updates without affecting the system—a crucial step in ensuring security and future viability.

Added value

The takeover by new direction GmbH not only secured the stability of vr-wohnen.de, but also enabled important further developments to be implemented quickly. Today, the platform is more up-to-date, more flexible, and more technically secure.

This project shows that, as a partner, we not only develop new systems, but can also quickly, pragmatically, and sustainably take over, maintain, and expand existing solutions.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

The use case can be described as follows.

Standard procedure for services purchased

The standard procedure for “service provider charges his services, customer pays bill“, entails some costly tasks.

• The service provider writes an invoice for his rendered services.
  
• Missing order confirmations or verbal agreements can lead to disputable items.
  
• The customer in turn checks and records the incoming invoice.
  
• Both sides have to allocate the items to accounts and in case of collective billing, where necessary, to compartmentalize.
  
• Disputable items can lead to the situation that complete invoices are not paid.
  

The basis of the automated credit memo procedure

With the automated credit memo procedure, the invoicing is moved to the customer. The customer has the invoicing for services rendered in this hand and initiates it himself.

Accounting-wise this happens in form of a credit memo of the customer. Hence this credit memo replaces for invoicing purposes the invoice of the service provider (§14 sec. 2 sent. 3 UStG (German Turnover Tax Law).

Core benefit of the automated credit memo procedure

Both sides save the trouble of invoice allocation and control. The service provider saves the trouble of invoicing and downsizes his accounts receivable department.

The customer saves on checking the invoice receipts and the allocation to the corresponding transaction and downsizes his accounts payable department. Auditing the accounts results in considerably less price deviation.

The automated credit memo procedure is only as good as the system behind it

Typically, a strong relationship of mutual trust between service provider and customer is necessary since the process authority passes over to the customer.

When introducing an automated credit memo procedure, it is necessary that the individual processes of order processing and invoicing between customer and service provider are taken into consideration and are mapped in the system in conformity with the law.

In the ideal case the upstream and downstream systems of both parties are linked with the credit memo system over interfaces. In this way, the maximum efficiency is achieved and double or redundant work steps are reduced or even totally removed. 

No rule without exception

In daily order processing processes such as order cancellations, changes of order contents, extension of order, etc. are taking place. These cases are processed in the used system.

Every change of an order takes place in the system and is unchangeably stored. These changes can be viewed by service provider and customer. Consequently, every order with its entire history remains transparent and comprehensible for both sides.

Accordingly, controversial points of single positions are avoided from the start.

As a result, further controls become redundant and the complete invoicing process becomes considerably more efficient. On both sides the system allocates the transactions (orders resp. order positions) automatically to the previously determined cost centers.

A manual allocation is not necessary anymore.

The overview for all orders in the system is available for the customer and the service provider. Extensive sorting and filtering possibilities provide the necessary overview and give every user exactly the view needed for his task.

Open orders, processing status, received and outstanding credit memos can always be seen live.

The Problem

The challenges were clear: preparing quotations used to take up to six hours. Each new order required time-consuming manual adjustments to existing quotations. This included copying old quotations, drawing in heating tracks on the floor plan, creating a list of materials and calculating the time required. This complex process required enormous human resources and created bottlenecks, as the owner himself had to work double shifts to complete one quote per day.

It was crucial to make the process more efficient: Quotations needed to be prepared faster, sources of error minimized and the entire process made more transparent and structured. An automated solution was needed that would drastically improve both the quality and speed of the quotation calculation.

The Solution

Our collaboration with the heating contractor is based on three key factors: Automation, user-friendliness and seamless integration into everyday working life.

Automated quotation generation with intelligent calculation

By developing a custom Windows tool, we have revolutionized the entire quotation process. Instead of spending hours working manually on PowerPoint templates, the user now simply loads the floor plan into the tool, marks the individual rooms and assigns them the respective use (e.g. living room, bedroom, bathroom). The system then automatically calculates the optimum heating tracks for walls, floors and ceilings, creates the complete list of materials and calculates the installation costs.

User-friendly and efficient handling

The software is designed to generate an initial quotation document with just a few clicks. The basic version of the quotation is ready within two minutes, which the user can check and refine in a further ten minutes. This speeds up and simplifies the entire process considerably.

Seamless integration and immediate increase in efficiency

The tool fits perfectly into the company's existing workflows. It is intuitive to use and does not require a long training period. The company was able to use the new quotation process productively within just a few days - without any changeovers or downtime.

Further innovations in the heating sector

Our customer, a renowned manufacturer of heating systems, was faced with the challenge that the manual thermostats and simple digital controls previously used were no longer up to date and did not meet the increasing expectations of comfort and efficiency. In addition, the inaccurate control of the heating led to higher energy costs and uneven heat distribution in the living spaces.

Increased value

For users, the precise control of the heating leads to a significant reduction in heating costs. This also makes a positive contribution to protecting the environment and reducing CO2 emissions.

For our customer, the app has led to greater customer satisfaction and a significant increase in new customer acquisition.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

The Problem

Managing an extensive fleet of vehicles requires efficient organization of the registration and deregistration processes. Without a centralized system, these processes involved a great deal of manual effort, which was not only time-consuming but also entailed the risk of errors and delays. The challenge was to create a system that would enable seamless integration of fleet management and administrative processes.

The Solution

Our collaboration with SIXT was based on three key aspects: Process automation, centralized control and ease of use.

Development of a customized web application

We have developed a powerful web application that makes it possible to manage the entire vehicle registration and deregistration process. The application is directly connected to FACT - a system developed by us for Car Registration & Services GmbH - and thus offers a central solution for fleet management.

Seamless control of all relevant processes

The system enables efficient vehicle management by digitally mapping all the necessary steps. Users can manage registrations and deregistrations directly via the web application, drastically reducing manual processes and paperwork.

User-friendliness and efficiency

An intuitive user interface makes the system easy to use, optimizing workflows and significantly reducing processing times. Automated processes and real-time updates ensure that all relevant information is available at all times.

Value enhancement

The new web application has provided SIXT with a central solution that considerably simplifies fleet management and administrative processes. Automation saves valuable time, reduces errors and ensures transparent and efficient processing of all vehicle registrations and deregistrations.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

The Problem

The challenges were clear: preparing quotations used to take up to six hours. Each new order required time-consuming manual adjustments to existing quotations. This included copying old quotations, drawing in heating tracks on the floor plan, creating a list of materials and calculating the time required. This complex process required enormous human resources and created bottlenecks, as the owner himself had to work double shifts to complete one quote per day.

It was crucial to make the process more efficient: Quotations needed to be prepared faster, sources of error minimized and the entire process made more transparent and structured. An automated solution was needed that would drastically improve both the quality and speed of the quotation calculation.

The Solution

Our collaboration with the heating contractor is based on three key factors: Automation, user-friendliness and seamless integration into everyday working life.

Automated quotation generation with intelligent calculation

By developing a custom Windows tool, we have revolutionized the entire quotation process. Instead of spending hours working manually on PowerPoint templates, the user now simply loads the floor plan into the tool, marks the individual rooms and assigns them the respective use (e.g. living room, bedroom, bathroom). The system then automatically calculates the optimum heating tracks for walls, floors and ceilings, creates the complete list of materials and calculates the installation costs.

User-friendly and efficient handling

The software is designed to generate an initial quotation document with just a few clicks. The basic version of the quotation is ready within two minutes, which the user can check and refine in a further ten minutes. This speeds up and simplifies the entire process considerably.

Seamless integration and immediate increase in efficiency

The tool fits perfectly into the company's existing workflows. It is intuitive to use and does not require a long training period. The company was able to use the new quotation process productively within just a few days - without any changeovers or downtime.

Added value

The time savings are enormous: the quotation preparation process, which previously took up to six hours, is now completed in around 15 minutes. This not only means an immense increase in efficiency, but also a considerable reduction in workload for the owner, who now has the time to concentrate on other key tasks or create more quotations per day. Instead of just one quote per day, he could theoretically create up to 24 quotes in the same amount of time.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific requests, please feel free to contact us directly.

The Problem

The previous workflows were characterized by manual processes: price data was downloaded as CSV files, imported into Excel, and evaluated there. This was time-consuming, prone to errors, and offered only limited possibilities for visually representing trends.

In addition, although the existing application offered potential, it was not consistently maintained. Adjustments were necessary to keep the software secure, modern, and user-friendly.

The Solution

new direction GmbH took over responsibility for Analytix with the aim of ensuring stability while implementing new functions.

Quick familiarization and secure takeover

We familiarized ourselves with the existing system within a short period of time. It was important to ensure ongoing operation without interruption and to modernize the application step by step without risking the existing functions.

• Maintenance and expansion
• Integration of automatic price queries via the Stooq API and storage in a local SQL database
• Optimization of visualization using SciChart (candlestick charts, trend lines, analysis tools)
• Expansion to include export functions (Excel/PDF) and template management
• Continuous maintenance and updates of the components used (including Telerik)

Added value

The takeover by new direction GmbH not only stabilized Analytix, but also expanded it in a targeted manner. Today, customers benefit from:

• Reliable processes without manual data downloads
• Flexible visualization with candlestick charts and analysis tools
• Time savings and efficiency through automated processes and exports
• Future-proofing thanks to regular updates and secure maintenance

The project shows how we at new direction GmbH deal with existing systems: We take responsibility, ensure stability, and develop solutions in a targeted manner—pragmatically, professionally, and sustainably.

We implement such and similar solutions quickly and reliably at new direction GmbH. If you have any questions or specific concerns, please feel free to contact us directly.

Autopflege Scheel also faced this challenge. The goal was to automate internal processes, consolidate data from different areas, and create a clear overview of the current order status, both internally and for customers.

The Problem

Until now, vehicles, orders, and master data were managed using several separate processes and structures. This meant that there was no uniform view of current and completed orders or of vehicles without a current order. Information had to be compiled manually, which was time-consuming and limited transparency.

At the same time, customers increasingly wanted to be able to track the status of their orders at any time. With the existing tools, it was only possible to a limited extent to present the relevant information in a clear, structured, and understandable way.

The Solution

To address these challenges, a process-driven application system was introduced that consolidates all relevant master and transaction data in a defined environment. The system serves as a central platform for managing vehicles, orders, and master data and supports the entire order processing workflow—from order entry and processing to a clear display of the current status.

Particular emphasis was placed on clearly separating internal and external use. While the internal view enables operational control of orders, the external view provides a transparent information base for customers. They can independently see which orders are currently open, which have already been completed, and which vehicles are currently in stock without an order.

The automation of central processes and the standardization of the data structure have created a system that not only speeds up processes, but also reduces sources of error and significantly simplifies daily work.

Added value

The new application system has enabled Autopflege Scheel to optimize its processes in the long term. Internal workflows have become more transparent and efficient, as all relevant information is available centrally and the current status of each order can be tracked at any time.

At the same time, customers also benefit from the new solution: they enjoy greater transparency, have fewer queries, and always have a clear overview of their vehicles and orders.

The result is a noticeable reduction in the workload for employees, greater process reliability, and improved customer satisfaction—a solid foundation for further growth and the continuous development of digital processes.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly. 

The Problem

Together with the customer, we have developed customized processes over the years that are consistently geared towards operational practice.

One of the customer's particularly large repair sites had special requirements: It was necessary to record how many vehicles were arriving, what damage was present and what spare parts were required. An end-to-end digital process was necessary to ensure efficiency and transparency.

A new challenge was added later on: the repair services were offered to external customers. This required an expansion of the system to include interfaces to various service providers - with the aim of making data exchange automated and secure.

The Solution

The answer to these requirements was the development of a web-based application with a clear structure, secure data storage and a high level of user-friendliness. The application is GDPR-compliant and has a finely tuned roles and rights concept.

Central vehicle file and digital claims management

The focus is on digital claims management. There is a digital file with all relevant information for each vehicle: Initial registration, damage history with images, insurance information and expert reports. In addition, it is possible to track how long the vehicle has been under repair and which stations it has passed through - providing maximum transparency for claims processing and planning.

Check-in/check-out via app - efficient and mobile

A special check-in/check-out app was developed to optimize rental return processes. Employees use iPads to record damage directly on the vehicle, photograph it, compare existing data and update it if necessary. The app is fully synchronized with the central system and thus ensures consistent data transparency.

Scalability through interfaces and group integration

At the end of 2020, the company was taken over by the parent company - with new technical specifications and system landscapes. Here, too, the solution proved its flexibility: we developed new interfaces so that all relevant data could be reliably transferred to the Group's systems. The platform was expanded so that it could be seamlessly integrated into the existing infrastructure - without any loss of functionality or interruptions.

Added value

A digital stand-alone solution has been transformed into a central control tool for the entire fleet management - including damage management, spare parts requests, external service provider connections and mobile app solutions. Today, the system is so flexible that it can easily adapt to changing requirements and organizational changes - and at the same time is reliable in daily use.

The long-term partnership with the customer shows how successful digitalization can work: with trust, technical expertise and a clear focus on future-proof solutions.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

Note: Our customer wishes to remain anonymous.

The Problem

The previous way of working was still heavily based on paper processes, handouts and Excel lists, which led to time-consuming processes and increased susceptibility to errors. Recording and tracking vehicle locations was cumbersome and inefficient, and invoicing was often delayed. APZ GmbH wanted to tackle these challenges head-on and create an optimized business landscape with a modern software solution.

The Solution

Together with APZ GmbH, we developed DIA, a customized individual software that enables a holistic digital approach to order management.

Digital transformation and mobile support

DIA revolutionizes the entire process from order entry to invoicing. The software enables end-to-end digitalization and automation of key workflows, minimizing sources of error and reducing the time required.

Optimized processes at location level

With DIA, vehicle locations can now be determined quickly and easily, saving valuable time. The system also enables seamless order allocation and mapping of individual customer price lists as a strategic competitive advantage.

Automated and efficient invoicing

The digitalization of invoicing processes ensures timely invoicing and facilitates the approval and control of services. This increases transparency and efficiency for customers and partners alike.

Value enhancement

The implementation of DIA has fundamentally improved the processes at APZ GmbH:

• Accelerated digital order entry and processing
• Location-specific order allocation and customer price lists
• Automated invoice runs for faster processing
• Detailed and target group-specific analyses for strategic optimization

This increase in efficiency has not only enabled APZ to save considerable costs, but also to significantly expand its customer base. The intuitive app and online platform offer a user-friendly and fast way to manage orders digitally and lead to a sustained increase in customer satisfaction.

Peter Hirner, former Managing Director of APZ GmbH, sums up: 

“The use of DIA has enabled us to expand our customer base enormously.”

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

As an emergency solution, the 80-plus parents of two managing directors began to enter the data manually into an MS Excel spreadsheet - until the call from the agency responsible reached us at 10:30 pm the following day.

The Problem

The challenge was clear: thousands of forms containing names, addresses, desired quantities and declarations of intent had to be entered in a structured and error-free manner. As the data was sent by email to a special mailbox, an automated solution was required to ensure efficient and error-free data entry - and to allow the parents to enjoy a peaceful retirement again.

The Solution

Our answer to this challenge: a specially developed tool that automatically evaluates all incoming and future emails and transfers the information they contain directly into the MS Excel spreadsheet. This eliminated the need for manual input and significantly accelerated data processing.

Efficiency through automation

Within a very short time, we developed and implemented the software to analyze incoming emails in real time and extract the relevant information accurately. The tool ensures error-free and fast data transfer - without human intervention.

Transparent processes and smooth further processing

Thanks to the structured data capture in the MS Excel spreadsheet, the information can now be further processed without any problems. In addition, those responsible are given an overview of the current incoming data at all times - without manual data entry or delays.

Value enhancement

The automation of this process has not only ensured efficient and error-free processing of prospect data, but above all has created an invaluable advantage: Parents can get back to enjoying their lives, while the startup can make its processes professional and scalable.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

This is where new direction GmbH came into play - with a clear goal: to simplify processes, reduce costs and create a sustainable solution.

The Problem

Our customer was facing a typical challenge in established IT structures: order data was previously exported manually and transferred via FTP. This process was not only time-consuming, but also caused ongoing additional costs and did not meet the requirements of modern, audit-proof data storage.

The objective was therefore clearly defined: An automated solution should store the data exactly where other documents such as invoices were already managed - in the company's SharePoint system. This would permanently eliminate both manual steps and unnecessary effort.

The Solution

The solution that we implemented together with the customer is based on three central components: system integration, process automation and continuous expandability.

Seamless integration and automated data export

We developed a specific export function that is directly connected to the existing SharePoint system. The order data is now automatically transferred and stored where the customer documents are also managed. This creates a centralized and structured database that is accessible and audit-proof at all times - without any manual intermediate steps or separate transfer tools.

Extended use and sophisticated archiving

The scope of the new solution has been extended in close consultation with the customer: invoice documents are now also automatically transferred to the system - including a separation between debit and credit transactions. All transfers are logged and documented in a specially developed table. This contains all relevant information such as document number, date and status of the transfer and enables the targeted resending of individual data packages if required.

Continuous further development

The export function is part of a larger system that we are continuously developing together with the customer. The new solution is therefore not just a selective improvement, but a strategic step towards end-to-end digitized processes.

Added value

The automated solution not only eliminates manual work steps - recurring costs for external transfer solutions are also a thing of the past. Audit-proof storage in SharePoint creates transparency and traceability, while the clear structuring of data makes day-to-day work easier. For our customers, this means more efficient processes, reduced costs and a solid foundation for future digitization measures.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

Note: Our customer wishes to remain anonymous.

The Problem

The previous technical support could no longer be continued - the project had to be taken over at short notice. It was important to ensure operation without interruption, to quickly gain an insight into the existing system and to solve the first open problems without jeopardizing existing structures.

The system itself had a large number of individual functions - including a plugin for searching by district, a complex user profile module and a series of customized extensions. The challenge: to further develop these functions and at the same time keep them up to date with updates - without any loss of functionality and with maximum security.

The Solution

We were able to assume responsibility for the project within a very short space of time. We quickly familiarized ourselves with the existing code base, documented central functions and carried out an initial system analysis.

Rapid troubleshooting and system maintenance

A central problem was a faulty district search, which was essential for user-friendliness. Within a short time, the search was analyzed, the error localized and fixed - without affecting other functions. At the same time, we began preparing and testing important plugin updates to ensure the long-term security and maintainability of the system.

Careful further development without risk

Particular attention was paid to the further development of the user profile area. Here, settings were modernized and adjustments were made that were seamlessly integrated into the existing structure. Our approach: pragmatic, documented and with a comprehensive test strategy - to ensure that existing functions are retained and new features can be integrated at the same time.

Value enhancement

Thanks to our rapid takeover, targeted troubleshooting and structured approach to system maintenance, immostar was able to switch to stable operation - without downtime or loss of functionality.

The customer benefits from a team that adapts flexibly to existing systems, takes responsibility and finds pragmatic solutions - even where others reach their limits.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

The Problem

Without the promised interface, there is a risk of delays, contractual penalties or even the loss of the major customer order. A fast and reliable solution is needed without lengthy coordination processes.

The Solution

To solve this problem, the car refurbisher relies on agile project management and the experienced team of developers at new direction GmbH. A specially assembled task force team starts work immediately.

• Focused development: The team works exclusively on the basis of the interface description in order to save valuable time.
• Minimal customer interaction: As the interface has already been agreed at the time of award, communication with the customer is deliberately kept to a minimum.
• High quality despite time pressure: Structured quality assurance ensures that the solution is error-free and stable.

Value enhancement

Thanks to the combination of an agile approach and technical expertise, the car refurbisher succeeds in providing the interface not only on time but also to the highest quality. This allows the job to be carried out efficiently and profitably.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

The Problem

The main challenge was that the existing system was not able to answer contextual search queries efficiently. Instead of finding relevant answers, employees had to work their way through numerous documents to find the information they needed. This manual search led to significant time losses and slowed down internal processes.

It was essential to develop a solution that would make all company knowledge directly and intuitively searchable. The aim was to enable access to relevant information in seconds instead of hours and to noticeably increase employee productivity.

The Solution

Our collaboration with the company was based on three key factors: artificial intelligence, intuitive usability and seamless integration into existing systems.

Introduction of a custom GPT for intelligent knowledge retrieval

By implementing a customized “Custom GPT” solution, we have made company knowledge directly queryable. Similar to ChatGPT, users can now ask specific questions and receive precise answers in a matter of seconds without having to laboriously work their way through documents. The system analyzes the entire database and delivers relevant, context-related results.

Maximum efficiency through immediate answers

Instead of spending hours researching, it is now enough to ask a question - and the answer comes straight away. For example, it only takes a few seconds to find out whether a particular certification was included in the latest tenders or which key points were mentioned in the last project meetings on the subject of IT infrastructure.

Seamless integration into everyday working life

Custom GPT was developed in such a way that it integrates seamlessly into the company's existing systems. Employees did not have to learn any new processes - they simply use their familiar system, but now with an intelligent, AI-supported search function.

Added value

The new solution almost completely eliminates manual research work. Information that previously took between five minutes and four hours to research is now available in a matter of seconds.

This considerable time saving frees up valuable resources within the company and allows the team to concentrate on more important strategic tasks.

Worth knowing

Own / Custom GPTs offer personalized digital assistance that is tailored specifically to the needs of the user and helps to automate and optimize productive tasks.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

The Problem

As part of the EMC measurements of vehicle control units, information from different areas must be brought together. Fault memory entries are read out, bus traffic is logged, visual inspections are carried out and measurement data is recorded. A lack of interfaces between the existing tools meant that this data had to be manually entered into a report. In addition, at least two employees were required to supervise the measurement without interruption in order to minimize measurement errors.

The Solution

new direction GmbH supported the internal EMC department in creating a solution concept and coordinating with system partners. Once all the concept and implementation documents had been created, interface prototypes were developed to validate the viability of the concept. The solution was then implemented and put into operation together with the EMC department and the system partners. new direction also provided user training and ensures the ongoing maintenance and expansion of the solution.

Value enhancement

By implementing automated and seamless monitoring of all systems, the efficiency and accuracy of EMC measurements have been significantly increased. The precise detection of measurement events enables automatic logging of all relevant data in real time. At the same time, the real-time visualization provides an improved overview for the measurement personnel. Thanks to its system independence, the solution can be used flexibly - both on laptops and for specific analyses such as fault memory analysis or visualization. Overall, personnel costs have been significantly reduced and the informative value of the measurement logs has been considerably improved.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

Problem

GFAW's requirements of us were clear and ambitious. STAR, the central software solution, had to remain stable and available in order to reliably control the daily administrative processes. At the same time, it was crucial to make the system future-proof: New functions and optimizations were to support GFAW in being able to react flexibly to current challenges and future requirements.

An additional focus was on a seamless handover. The changeover from the previous service provider to us was to take place without any interruptions in order to guarantee STAR's operational capability at all times. In addition to technical expertise, GFAW placed great importance on professional communication and pragmatic solutions - requirements that fit perfectly with our approach at new direction GmbH.

Solution

The successful collaboration with GFAW is based on three pillars: rapid implementation, transparent communication and future-oriented development.

Quick familiarization and smooth handover

Within just a few weeks, we familiarized ourselves with the technical and functional details of STAR, analysed the system and assumed full responsibility. The handover was seamless - and GFAW was able to continue operations without any interruption. This fast and professional takeover not only saved time, but also strengthened GFAW's trust in us as a partner.

Professional communication and trusting cooperation

For us at new direction GmbH, the focus is on the customer. This means not only excellent technical solutions, but also clear and open communication. Regular updates, fast response times and a solution-oriented approach ensured that GFAW maintained an overview at all times. Our structured and friendly way of working was a key factor in the successful collaboration.

Improved stability and innovative further development

We have not only made STAR more stable, but also developed new functions that make GFAW's work noticeably easier. Proactive maintenance and continuous error analyses have improved the availability of the system and identified potential risks at an early stage. The further developments were carried out in close coordination with GFAW and on schedule - a clear sign of our efficiency and reliability.

Benefits

Our work has not only stabilized STAR, but also positioned it for the future. New functions and optimizations contribute to GFAW's ability to react flexibly and strategically to challenges. At the same time, the professional and trusting cooperation has led to GFAW choosing us as a long-term partner for the operation and further development of STAR.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific requests, please feel free to contact us directly. 

The Problem

The main challenge was that the customer advisor had to manually navigate through four different programs for each call: Windows Explorer, the CRM system and two financing portals. This time-consuming search for customer data not only led to long waiting times for callers, but also to a reduced number of accepted calls per day. The aim was to make the entire process as efficient as possible so that the consultant could respond to customer inquiries immediately.

The Solution

Our collaboration with the company was based on three key factors: Automation, ease of use and seamless integration.

Introduction of a customized browser plugin for automated data search

By developing a special browser plugin (extension), we were able to fundamentally speed up the search process. The consultant simply enters the customer's name - and the plugin ensures that the corresponding customer data is automatically loaded in all relevant programs. This not only saves tedious manual navigation, but also reduces potential data entry errors.

Maximum efficiency through immediate availability of customer information

Instead of having to click through various programs, the advisor can now start advising immediately after entering the customer's name. This saves valuable time, enables more customer interactions per day and significantly improves service quality.

Seamless integration into the daily work routine

The individually developed plugin was designed so that it can be easily integrated into the company's existing software landscape. Additional training was not necessary as it is intuitive and user-friendly.

Added value

The impact of the solution is enormous: with 100 customer calls per day, this small tool saves the company over 180 hours of working time per month. This is equivalent to the cost of two part-time employees. At the same time, the accelerated processing leads to a higher number of answered calls and increased customer satisfaction - every day.

Worth knowing

RPA (Robotic Process Automation) refers to the automated processing of structured business processes by digital software robots. This technology makes it possible to carry out recurring processes efficiently and error-free.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

Our customer was faced with the challenge that the existing dispatcher software had reached the end of its life cycle. In order to secure day-to-day business in the long term and open up new digital opportunities, the development of a modern web application was initiated in collaboration with new direction GmbH.

The Problem

The dispatcher software used to date had reached the end of its life cycle and was only being operated for bug fixing purposes. Further development or functional expansion was no longer possible. This increased the risk for operational business, particularly with regard to scalability, integration of external data sources, and future billing and reporting requirements.

In addition, there was no integrated platform that combined dispatching, driver management, vehicle management, and ERP-related functions such as billing and labor costs in a single system. Real-time data such as traffic information, flight data, and vehicle locations could only be used to a limited extent, even though they are crucial for efficient dispatching.

The Solution

Together with our customer, we designed and developed a new, modern web app that fully digitizes the day-to-day operations of dispatchers while integrating ERP functionalities.

The first step was to set up the system landscapes for development, staging, and production, designed with modern tools and containerization technologies such as Docker to ensure consistent and reproducible deployment. This ensures that the application behaves identically in every environment and can be operated in a scalable manner.

The new dispatching platform maps all central business processes – from order creation and driver management to vehicle dispatching. A central dashboard serves as an entry point for dispatchers and managers and provides a quick overview of current orders, fleet status, and operational key figures.

A particular focus is placed on the dispatch overview, which is designed as an interactive timeline. Orders can be assigned to drivers and vehicles using drag-and-drop, while the system automatically detects and visualizes collisions or double bookings. Real-time data from external APIs—such as traffic information, flight data, or location data—is fed directly into the planning process and supports informed decisions.

The solution is complemented by comprehensive management functions for customers, partners, and subcontractors. Communication statuses are documented centrally, and partners can be automatically contacted 24 hours before the start of an order. In addition, ERP-related functions such as invoicing, delivery note creation, and payroll accounting are integrated to avoid media breaks between operational and commercial processes.

Added value

With the new web app, our customer is laying the foundation for a future-proof, scalable scheduling platform. Operational processes are being digitized, automated, and centralized, significantly increasing transparency, efficiency, and planning reliability.

Dispatchers are given a powerful tool for daily resource planning, while managers and administrators benefit from integrated billing and reporting functions. At the same time, the integration of external real-time data becomes a strategic advantage for further improving service quality and punctuality.

The project thus lays the foundation for a modern, data-driven mobility platform that can grow with the company and create long-term competitive advantages.

At new direction GmbH, we implement such and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly. 

The Problem

Our client was manually searching for suitable business partners for agencies. However, as demand increased, this process became increasingly inefficient and could no longer be managed satisfactorily. A digital solution was needed to automate the process and connect agencies more quickly.

The Solution

The founders of Match2B have been matching companies, entrepreneurs and managers in the communications and agency sector since 2006. They have developed a structured evaluation process that accurately predicts how well a potential partnership will work. Match2B.com now implements this tried and tested process as a digital platform.

Efficiency through digitalization

• Automation of the evaluation process: Manual searches and checks are no longer necessary; instead, digital matching technology ensures tailor-made recommendations.
• Faster and more targeted partner search: Agencies can find the right business partners more easily and efficiently.
• Flexibility and scalability: The digital solution enables an unlimited number of matches and offers flexible usage options for agencies of all sizes.

Increased value

By completely digitizing the previous manual process, agencies save valuable time and resources. The Match2B platform enables a fast, precise and efficient business partner search - a decisive advantage in the dynamic agency landscape. Our client benefits from a future-proof solution that significantly promotes growth and networking in the industry.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

The Problem

Europcar needed a central platform that would bring together various aspects of fleet management. In addition to managing the vehicles, the software also needed to integrate an efficient appraisal process and ensure the smooth resale of end-of-life vehicles. The challenge was to bundle all these processes into one system while ensuring efficiency, transparency and user-friendliness.

The Solution

Our collaboration with Europcar was based on three key aspects: individual development, process automation and resale optimization.

Development of a centralized software solution

We developed a powerful software that covers the entire fleet management while integrating a seamless appraisal process. By customizing the solution to Europcar's requirements, we were able to create a solution that is optimally aligned with the company's workflows.

Optimized resale processes

Another key component of the software is support for the resale of end-of-life vehicles. The platform ensures that vehicles are efficiently placed on the used car market, which significantly increases the profitability of the fleet.

User-friendliness and efficiency

Thanks to intuitive operation, users of the software can control all relevant processes with just a few clicks. Automated processes and real-time updates ensure that all relevant information is available at all times, which significantly reduces administrative effort.

Value enhancement

The new software has provided Europcar with a powerful and future-proof solution that not only optimizes fleet management, but also makes the appraisal process and resale more efficient. Time savings and a significant improvement in processes have been achieved through automation.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

The Problem

The previous solutions proved to be inadequate, as many customers had specific questions that could not be easily derived from general documentation or standardized answers. This led to a high number of telephone support requests, which were both time-consuming and costly.

The Solution

By introducing a customized AI solution in the form of a “Custom GPT”, the entire operating manual became directly questionable. Similar to well-known AI-supported chat systems, customers can ask their questions directly to the digital expert for the product. The expert accesses the complete knowledge of the product and provides a comprehensible, precise and helpful answer.

Advantages of custom GPT integration

• Reduced support costs: 90% of telephone inquiries are eliminated.
• Increased customer satisfaction: Fast and precise answers around the clock.
• Improved product ratings: Users experience better support and rate the product more positively.
• Future-proof solution: The AI can be continuously developed and enriched with additional information.

Worth knowing

Individual custom GPTs enable personalized digital assistance that is specifically tailored to the user's needs. They help to automate productive tasks and optimize processes, which benefits both companies and end customers.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

The Problem

The initial situation was typical for many technology-driven organizations: technical expertise was high, but teamwork was hampering delivery capabilities. Estimates were often too optimistic, leading to chronic planning uncertainty and straining trust between stakeholders and development teams. In addition, there were different stages of development at several test facilities, which regularly caused the integration of individual functions to stall.

Requirements were also not always clearly defined—many user stories were implemented but turned out to be incomplete during integration. Dependencies between subsystems were hardly visible in the project management tool, so teams often noticed too late that functions did not fit together.

Added to this was a classic challenge for engineering-driven organizations: the focus was on technical excellence, not end-to-end customer value. Silo thinking and a large number of “single sources” created critical dependencies. The culture was characterized by proven routines, but not always by transparency and commitment. Agreements were not consistently adhered to, and working from home meant that the culture of rapid coordination noticeably lost momentum.

The question was not: Do we master our technology? – but rather: How do we shape our strengths in a way that truly has an impact – for the customer, the product, and the overall system?

The Solution

The transformation was deliberately not started abruptly, but step by step – with an approach that focused on trust, clarity, and responsibility. SAFe and Lean principles were introduced pragmatically and adapted to the needs of the organization.

Building trust – before changing structures

The decisive progress came about through the establishment of an open communication culture. Retrospectives were not seen as a ritual, but as a space for real problems – without blame. Psychological safety became a prerequisite for honest estimates and realistic commitments. Leadership coaching created a new understanding of roles: leadership is not about control, but about enabling.

Establishing tailor-made agile principles

SAFe was not introduced “by the book,” but interpreted in line with the organization's needs. Key principles were applied in a targeted manner: visualization of dependencies, WIP limits to control flow, clearly structured PI planning, and a consistent economic approach to decision-making. Systems thinking helped the teams to focus on the big picture again – not just on optimizing individual components.

From component orientation to end-to-end delivery capability

Step by step, teams were set up so that they could develop features holistically – in an interdisciplinary manner and with clear responsibilities. Definition of Ready and Definition of Done ensured that work was only started when all framework conditions were clear – and that it was also reliably completed. Unpleasant tasks were no longer postponed, but continuously worked on in smaller steps. This significantly reduced the amount of rework.

Increased value

After twelve months, a clear change was evident – both measurable and culturally noticeable. Planning accuracy improved significantly, adherence to deadlines became reliable, and the interaction between development and integration stabilized sustainably. Teams began to think in terms of systems and make decisions in the context of overall benefit.

However, the greatest success was cultural in nature: silo thinking gave way to collaboration. Optimism became realism. Technical excellence became customer focus. Agile principles were not introduced – they were understood and lived.

This change shows that transformation is not achieved through frameworks, but through people who take responsibility – and through an organization that gives them the space to do so.

At new direction GmbH, we implement such and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.