Long-term customer relationships are a strong foundation for sustainable digitalization. We have been supporting a major pan-European car rental company in its digital transformation for over 15 years. What once began with the digitalization of individual processes is now a central platform for complete fleet management - flexible, scalable and ready for integration into corporate structures.

The Problem

Together with the customer, we have developed customized processes over the years that are consistently geared towards operational practice.

One of the customer's particularly large repair sites had special requirements: It was necessary to record how many vehicles were arriving, what damage was present and what spare parts were required. An end-to-end digital process was necessary to ensure efficiency and transparency.

A new challenge was added later on: the repair services were offered to external customers. This required an expansion of the system to include interfaces to various service providers - with the aim of making data exchange automated and secure.

The Solution

The answer to these requirements was the development of a web-based application with a clear structure, secure data storage and a high level of user-friendliness. The application is GDPR-compliant and has a finely tuned roles and rights concept.

Central vehicle file and digital claims management

The focus is on digital claims management. There is a digital file with all relevant information for each vehicle: Initial registration, damage history with images, insurance information and expert reports. In addition, it is possible to track how long the vehicle has been under repair and which stations it has passed through - providing maximum transparency for claims processing and planning.

Check-in/check-out via app - efficient and mobile

A special check-in/check-out app was developed to optimize rental return processes. Employees use iPads to record damage directly on the vehicle, photograph it, compare existing data and update it if necessary. The app is fully synchronized with the central system and thus ensures consistent data transparency.

Scalability through interfaces and group integration

At the end of 2020, the company was taken over by the parent company - with new technical specifications and system landscapes. Here, too, the solution proved its flexibility: we developed new interfaces so that all relevant data could be reliably transferred to the Group's systems. The platform was expanded so that it could be seamlessly integrated into the existing infrastructure - without any loss of functionality or interruptions.

Added value

A digital stand-alone solution has been transformed into a central control tool for the entire fleet management - including damage management, spare parts requests, external service provider connections and mobile app solutions. Today, the system is so flexible that it can easily adapt to changing requirements and organizational changes - and at the same time is reliable in daily use.

The long-term partnership with the customer shows how successful digitalization can work: with trust, technical expertise and a clear focus on future-proof solutions.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.

Note: Our customer wishes to remain anonymous.