Digital dispatching is at the heart of modern mobility service providers. Whether it's chauffeur services, limousine fleets, or complex fleet management, only a powerful system can efficiently coordinate orders, vehicles, and drivers.

Our customer was faced with the challenge that the existing dispatcher software had reached the end of its life cycle. In order to secure day-to-day business in the long term and open up new digital opportunities, the development of a modern web application was initiated in collaboration with new direction GmbH.

The Problem

The dispatcher software used to date had reached the end of its life cycle and was only being operated for bug fixing purposes. Further development or functional expansion was no longer possible. This increased the risk for operational business, particularly with regard to scalability, integration of external data sources, and future billing and reporting requirements.

In addition, there was no integrated platform that combined dispatching, driver management, vehicle management, and ERP-related functions such as billing and labor costs in a single system. Real-time data such as traffic information, flight data, and vehicle locations could only be used to a limited extent, even though they are crucial for efficient dispatching.

The Solution

Together with our customer, we designed and developed a new, modern web app that fully digitizes the day-to-day operations of dispatchers while integrating ERP functionalities.

The first step was to set up the system landscapes for development, staging, and production, designed with modern tools and containerization technologies such as Docker to ensure consistent and reproducible deployment. This ensures that the application behaves identically in every environment and can be operated in a scalable manner.

The new dispatching platform maps all central business processes – from order creation and driver management to vehicle dispatching. A central dashboard serves as an entry point for dispatchers and managers and provides a quick overview of current orders, fleet status, and operational key figures.

A particular focus is placed on the dispatch overview, which is designed as an interactive timeline. Orders can be assigned to drivers and vehicles using drag-and-drop, while the system automatically detects and visualizes collisions or double bookings. Real-time data from external APIs—such as traffic information, flight data, or location data—is fed directly into the planning process and supports informed decisions.

The solution is complemented by comprehensive management functions for customers, partners, and subcontractors. Communication statuses are documented centrally, and partners can be automatically contacted 24 hours before the start of an order. In addition, ERP-related functions such as invoicing, delivery note creation, and payroll accounting are integrated to avoid media breaks between operational and commercial processes.

Added value

With the new web app, our customer is laying the foundation for a future-proof, scalable scheduling platform. Operational processes are being digitized, automated, and centralized, significantly increasing transparency, efficiency, and planning reliability.

Dispatchers are given a powerful tool for daily resource planning, while managers and administrators benefit from integrated billing and reporting functions. At the same time, the integration of external real-time data becomes a strategic advantage for further improving service quality and punctuality.

The project thus lays the foundation for a modern, data-driven mobility platform that can grow with the company and create long-term competitive advantages.

At new direction GmbH, we implement such and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.