In an operationally focused environment such as professional vehicle detailing, clear processes, up-to-date information, and transparency regarding current orders are crucial. The more vehicles, customers, and orders that need to be managed simultaneously, the more important it becomes to have a system that bundles all relevant data and reliably supports processes.

Autopflege Scheel also faced this challenge. The goal was to automate internal processes, consolidate data from different areas, and create a clear overview of the current order status, both internally and for customers.

The Problem

Until now, vehicles, orders, and master data were managed using several separate processes and structures. This meant that there was no uniform view of current and completed orders or of vehicles without a current order. Information had to be compiled manually, which was time-consuming and limited transparency.

At the same time, customers increasingly wanted to be able to track the status of their orders at any time. With the existing tools, it was only possible to a limited extent to present the relevant information in a clear, structured, and understandable way.

The Solution

To address these challenges, a process-driven application system was introduced that consolidates all relevant master and transaction data in a defined environment. The system serves as a central platform for managing vehicles, orders, and master data and supports the entire order processing workflow—from order entry and processing to a clear display of the current status.

Particular emphasis was placed on clearly separating internal and external use. While the internal view enables operational control of orders, the external view provides a transparent information base for customers. They can independently see which orders are currently open, which have already been completed, and which vehicles are currently in stock without an order.

The automation of central processes and the standardization of the data structure have created a system that not only speeds up processes, but also reduces sources of error and significantly simplifies daily work.

Added value

The new application system has enabled Autopflege Scheel to optimize its processes in the long term. Internal workflows have become more transparent and efficient, as all relevant information is available centrally and the current status of each order can be tracked at any time.

At the same time, customers also benefit from the new solution: they enjoy greater transparency, have fewer queries, and always have a clear overview of their vehicles and orders.

The result is a noticeable reduction in the workload for employees, greater process reliability, and improved customer satisfaction—a solid foundation for further growth and the continuous development of digital processes.

At new direction GmbH, we implement these and similar solutions quickly and reliably. If you have any questions or specific concerns, please feel free to contact us directly.